Privacy Policy – Aavin Namakkal

This Privacy Policy applies to the websitewww.aavinnamakkal.in (“Website”) and the mobile application“Aavin Namakkal App” (together referred to as the “Platform”), operated for Aavin Namakkal, a unit of the Tamil Nadu Co-operative Milk Producers’ Federation.

We are committed to protecting the privacy and personal information of users who access or use our Platform. By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

Note: This Privacy Policy is available on the Google Play Store listing and within the mobile application for easy access.

A. Information We Collect

1. Information Provided by You

When you register or use certain services, we may collect:

• Name
• Mobile number
• Email address
• Address and PIN code

2. Payment Information

Payments are processed through authorized third-party payment gateways. We do not store your credit/debit card details, UPI ID, or banking information. Such data is governed by the respective payment service provider’s privacy policy.

3. Usage Information

We may collect information related to app usage, accessed features, access time, performance logs, and crash reports for improving service quality.

4. Device Information

Limited technical data such as device type, operating system, IP address, and mobile network information may be collected.

5. Cookies (Website)

Cookies may be used to enhance user experience, remember preferences, and analyze website traffic. You may disable cookies through your browser settings; however, certain features may not function properly.

B. How We Use Your Information

• User registration and account management
• Processing orders and service requests
• Providing customer support
• Improving platform functionality
• Security, fraud prevention, and legal compliance

C. Sharing of Information

We do not sell or rent your personal information. Information may be shared only when required by law, with authorized service providers, or for security and fraud prevention purposes.

D. Data Security

We implement reasonable technical and administrative measures to protect personal data. However, no method of electronic transmission or storage is completely secure.

E. User Rights

You have the right to access, correct, or request deletion of your personal data.

F. Location Information

Subject to your device permissions, location data may be collected to provide location-based services, improve operations, and enhance user experience. You may manage location permissions in your device settings.

G. Data Retention

Personal information is retained only as long as necessary for service delivery or legal compliance and is securely deleted thereafter.

H. Children’s Privacy

The Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

I. Grievance Redressal & Contact

Namakkal District Co-operative Milk Producers Union Ltd.
NO 1/1167 EB Colony (Po) Paramathi Road Namakkal - 637001, Tamil Nadu, India

Email: aavinnklmkg@gmail.com
Office Hours: Monday to Friday (9:00 AM – 6:00 PM)